Do you charge sales tax?

We charge 6% sales tax for Kentucky residences.

What shipping method do you use?

All orders are shipped via USPS within 1 business day of it being placed.
Extra Large packages will be shipped via FedEx.
All packages are insured and include a tracking number.
Once your order has shipped you can track your package by going to Account > Orders and select your order.

Do you ship internationally?

No, we currently only ship to the United States.

What are your shipping costs?

All orders that are shipped to the United States include FREE shipping.

Do you combine shipping if I purchase multiple items?

Yes, we combine shipping if there are multiple items purchased in a single order.
Orders with multiple large items might be shipped in more than one package.

Will you ship my order to an address that is different than my billing address?

Yes, orders will be shipped to the billing address unless specified otherwise.

How long does it take to receive my purchased items?
  • 3-10 business days once a successful payment has been processed and verified.
  • Digital download purchases will available immediately in your account once a successful payment has been processed and verified.
Where do I download digital files that I purchased?

You can download your digital purchases by going to My Account > Orders > Click ‘View’ on your order > Press ‘Download’ button.

Do you accept offers?

Yes, we are always willing to consider offers and work with you to find a price that makes you happy.

What is your policy for submitting offers on a product?

When you submit an offer or accept a counter offer you are agreeing to pay that price.
Once you submit an offer it can take up to 48 hours for us to accept, counter offer, or decline.
You are allowed up to 48 hours to accept, counter offer, or decline a counter offer before it expires.

How long do I have to pay for an item?

You have up to 48 hours to pay for your purchased items before the invoice becomes void.
Any item purchased will still be available for others to purchase until a successful payment has processed and verified.

What is your return policy?

We have a 14 day money back guarantee if an item is damaged during shipping. Digital download purchases can not be returned.

Where are you located?

We are in Louisville, Kentucky.

Do you offer a consignment service?

Yes we do! Contact us here If you live in the Louisville, Kentucky area and have some Timeless Relics that you would like us to sell for you.
(Available to local residences only)